Privacy Policy

Introduction

Welcome to Able Coach Privacy Policy. At Able Coach, we are committed to protecting the privacy of our users and partners. This Privacy Policy applies to both our users and partners, interacting with our software as a service (SaaS) platform for holistic health and wellness services. This policy explains how we collect, use, disclose, and protect your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). By accessing and using Able Coach Connect, you agree to accept the terms of this Privacy Policy. Please read the following information carefully to understand how we process your data.

Information We Collect

  1. Personal Information: We collect personal information such as your name, email address, phone number, and other related information when you register for our services. We collect this information for the purpose of providing holistic health and wellness services to you. ‍
  2. Health Information: As part of our services, we collect your health and wellness-related data, such as food and water intake, physical activity, vital signs, and other relevant information. We may also receive and store health records provided by you or your healthcare providers. We collect this information to provide personalized recommendations and improve our platform and services. ‍
  3. Payment Information: While we do not process any payment transactions directly on our platform, all billing is done through your provider. We do not collect or store any payment information. ‍
  4. Usage and Device Information: We collect information about your usage of our services, such as your interaction with our platform, the type of device you are using, and other related information. If you enable the “Do Not Track” feature on your device, we will respect your choice and cease collecting specific data about your usage and other information.

How We Use Your Information

  1. To provide our services: We use your information to provide our services, including registration, account management, communication with healthcare and wellness providers, and providing personalized recommendations. ‍
  2. To improve our platform and services: We analyze usage data and user feedback to improve our platform and services. ‍
  3. To communicate with you: We may communicate with you about updates, promotions, and other relevant information from Able Coach or our partners. ‍
  4. To comply with applicable laws and regulations: We use your information to comply with applicable laws and regulations, including those related to healthcare and data privacy.

Disclosure of Your Information

‍ We may share your information with trusted third parties as necessary for providing and improving our services, as well as for ensuring compliance with legal requirements. Third-party recipients may include: ‍

  1. Healthcare and wellness providers: We may share your information with healthcare and wellness providers who participate in our platform to provide you with their services.

  2. Service providers: We may share your information with service providers who support our platform, such as contractors who perform services on our behalf and analytics providers who process anonymized and aggregated data to help us improve our services.

  3. Partners: We may share your information with partners who interact with our SaaS platform.

  4. Legal requirements: We may share your information as required by law, to comply with legal processes, or to protect our users, ourselves, or the public. We do not share your personal health information with analytics providers, hosting providers, or any other parties unless it’s necessary to provide our services, ultimately benefiting you, or legally required. All personal health information that we share is protected in accordance with applicable data privacy laws and regulations.

Data Security and Retention

The security of your personal data is of high importance to us. We employ physical, electronic, and administrative measures to protect your information from unauthorized access, accidental loss, or any form of unlawful processing. We adhere to the strict HIPAA, GDPR, and CCPA regulations to ensure the safety of your data. We retain your personal information and health records for as long as necessary to provide our services, comply with legal obligations, or fulfill other purposes outlined in this Privacy Policy.

Your Rights and Legal Protections

As a user of Able Coach, you have certain rights regarding your personal information, including rights under HIPAA and GDPR: ‍

  1. The right to access, correct, and update your personal information.
  2. The right to request the deletion or restriction of your personal information, subject to certain exceptions.
  3. The right to object to the processing of your personal information and withdraw your consent, where applicable.
  4. The right to data portability and request a copy of your personal information in a structured and machine-readable format.
  5. For California residents, rights under CCPA include the right to know what personal information is collected, how it is used, and with whom it is shared; the right to opt-out of the sale of personal information; and the right to non-discrimination for exercising your privacy rights. ‍ To exercise these rights, please contact us at [email protected]

International Users

Please note that the data collected and processed through our platform may be transferred to, stored, and processed in countries outside your country of residence, including the United States, for the purposes described in this Privacy Policy. By using our services, you consent to the transfer and processing of your data in these countries.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make significant changes, we will notify you through email or a prominent notice on our platform. Your continued use of Able Coach after the changes have been posted represents your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected]